Terms of Use

Terms of Use for Delivery On Demand Effective Date: 09/15/2026

Welcome to Delivery On Demand! By accessing or using our services, you agree to comply with and be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

1. Acceptance of Terms

By using our services, you agree to these Terms of Use and our Privacy Policy. We may update these terms from time to time, and your continued use signifies your acceptance of any changes.

2. Services Provided

Delivery On Demand provides delivery and logistics services, including but not limited to:

• Package pickup and delivery
• Freight shipping
• Storage and cross-docking coordinated through partner facilities, subject to availability and confirmation
• Tracking and management of shipments

3. User Responsibilities

• You must provide accurate information for your orders.
• You are responsible for ensuring that all items shipped comply with local laws and regulations.
• You agree not to use our services for any illegal or prohibited activities.

4. Pricing and Payment

• Prices for our services are subject to change. You will be notified of any changes before processing your order.
• Payments are due at the time of order placement unless otherwise agreed upon.
• We accept various forms of payment such as Credit or Debit Card, ACH Transfer and corporate checks.

5. Delivery Terms

• Delivery times are estimates and not guaranteed. Factors such as weather, traffic, and operational delays may affect delivery times.
• We are not responsible for any delays caused by third parties.

6. Shipment Condition, Damage Reporting, and Claims

At pickup, we document visible damage or packaging concerns that we observe and notify the customer or shipping contact before loading. This inspection covers externally visible conditions; it does not verify the contents or condition of sealed packages.

If you discover loss, missing items, or damage, contact support@deliveryondemand.co as soon as reasonably possible. Where practical, note visible issues on the delivery receipt and retain the goods and packaging for inspection.

To submit a claim, provide the shipment reference, pickup and delivery dates, a description of the loss or damage, the amount claimed or information sufficient to determine that amount, and available supporting documents, such as photographs, invoices, and delivery records. State that you are requesting compensation from Delivery On Demand. Reporting an issue to the driver or noting it on a delivery receipt does not, by itself, replace a written claim.

We review claims using the shipment records and supporting information and coordinate with the applicable carrier, service partner, or insurer when appropriate. Responsibility and compensation are determined under applicable law and the agreements governing the shipment.

Delivery On Demand maintains commercial insurance, including motor truck cargo coverage. Insurance coverage is subject to the applicable policy’s terms, limits, deductibles, and exclusions. Insurance limits do not automatically establish the amount payable for a claim or limit our legal responsibility. An insurer’s coverage decision does not, by itself, determine our responsibility to the customer.

Nothing in this section shortens any claim deadline or limits any right provided by applicable law.

7. Termination

We reserve the right to suspend or terminate your account if you violate these Terms of Use or engage in any fraudulent activities.

8. Governing Law

These Terms of Use are governed by the laws of Florida State. Any disputes will be resolved in the courts of Florida, USA.

9. Contact Information

For any questions regarding these Terms of Use, please contact us at

Delivery On Demand • Support Department • (407) 434-9574 • support@deliveryondemand.co